Refund policy
7-Day Return Policy
At [Brand Name], we want you to be happy with your purchase. If you are not completely satisfied with your T-shirt, you may request a return within 7 days from the date of delivery of your order, subject to the terms below.
1. Eligibility for Return
To be eligible for a return:
The return request must be raised within 7 days of receiving the product.
The product must be unused, unworn, unwashed, and in its original condition.
The product must have all original tags, labels, packaging, and accessories intact.
The product must not have any stains, marks, damage, alterations, or signs of wear.
A valid order number or proof of purchase must be provided.
2. Non-Returnable Products
Returns will not be accepted for products that:
Have been worn, washed, altered, damaged, or otherwise used.
Are returned without the original tags or packaging.
Show signs of misuse, stains, perfume/deodorant, or other damage caused after delivery.
Are specifically marked as non-returnable, including certain sale, clearance, customized, or personalized products, where applicable.
3. How to Request a Return
To initiate a return, please contact us at knittedxxpressionz@gmail.com/9537804287 within 7 days of delivery.
Please provide:
Order number
Product name/size
Reason for return
Clear photographs/videos of the product, if requested
Our team will review the request and confirm whether the return is eligible.
4. Return Pickup & Shipping
Where applicable, we will arrange a return pickup through our logistics partner. Customers may be required to securely pack the product in its original packaging.
If a return pickup is unavailable for your location, we may provide instructions for self-shipping the product.
5. Refunds
Once the returned product is received and passes our quality inspection, the refund will be processed through the applicable payment method.
Refund processing time may vary depending on the payment provider or bank.
Any applicable shipping, handling, or other charges will be communicated to the customer before the refund is processed.
6. Exchanges
If you wish to exchange your T-shirt for a different size or eligible product, please contact us within 7 days of delivery.
Exchanges are subject to product availability and the same condition requirements mentioned above.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographs/videos of the product and packaging.
We will review the issue and, where applicable, arrange a replacement, exchange, or refund.
8. Important Note
The 7-day return period begins from the date the product is delivered to the customer, as recorded by our delivery/logistics partner.
We reserve the right to reject a return if the product does not meet the eligibility requirements stated in this policy.
For any questions regarding returns or exchanges, please contact us at:
Email: knittedxxpressionz@gmail,com
WhatsApp/Phone: 9537804287
Business Name: Knitted XpressionZ